COURSE BENEFITS

For this course you will be able to;

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This Retail Customer Service training is designed to help anyone working in a retail environment improve their customer service skills.

This course ensures that retail staff are constantly and consistently achieving and exceeding their customer's needs and expectations.

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    Understand the importance and benefits of having excellent customer service skills.

    Understand how body language and listening play an essential role in providing good customer service.

    Be able to adapt their communication to the customer and their needs.

    Know how to remain professional when providing customer service both in person and over the phone.

    Understand how to deal with complaints effectively and safely.

    Understand the law in regards to refund and exchange policies.

    Understand the importance and relevance of social media.

    Know how to evaluate customer service through feedback and staff training.

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Amongst many other inclusions subject to importance with respect to the course.